Article 1   Purpose and Use of These Terms

1. These Terms are intended to regulate the rights and obligations between Geum Bo Co., LTD., Orakai Cheonggyesan Hotel (hereinafter referred to as “the Hotel”) and customers.

2. Accommodation contracts and other related contracts concluded between the Hotel and customers shall be governed by these Terms, and for matters not stipulated in these Terms, laws, customs, or practices shall apply.

3. In the case of reservations using credit cards, matters related to reservation procedures shall be governed by these Terms, and other details related to credit cards used by customers shall be governed by the terms and conditions between the credit card company and the Hotel franchise.

4. The Hotel may enter into a separate special agreement with customers within the scope that does not violate the purpose of these Terms, laws, or practices, and in this case, the special agreement shall take precedence over these Terms.

Article 2   Application for Accommodation Reservation and Establishment of Accommodation Contract

1. A customer who wishes to stay at the hotel may apply for an accommodation reservation at the hotel, and at this time, the hotel may request the following from the customer. If the customer refuses the request, the accommodation reservation may be restricted.

① Customer's name, date of birth, gender, nationality, address, passport number, contact information, credit card number for reservation guarantee, etc.
    In the case of foreign customers, passport number and alien registration card, etc.

② Consent to collection and use of personal information, and provision to third parties

③ Other matters determined necessary by the hotel

2. An accommodation contract is established when the hotel accepts the customer's application for an accommodation reservation.

Article 3   Rejection of Accommodation

In the following cases, the hotel may reject a customer's accommodation reservation application.

1. When a request for accommodation is made to which these terms and conditions cannot be applied

2. When there are no available rooms

3. When the customer requests accommodation exceeding the maximum occupancy of a guest room, or requests unauthorized accompanying guests

4. When the customer requests to stay with a companion animal in a guest room where companion animals are not permitted; provided, however, that guide dogs for persons with disabilities shall be governed by applicable laws and regulations

5. When it is objectively judged that the customer is likely to commit an act that violates laws, public order, or good morals

6. When the customer is clearly identified by government or local government officials to have an infectious disease (including an infectious disease designated by the Minister of Health and Welfare due to urgent prevention and management due to a sudden influx or epidemic in the country)

7. When a customer acts to harm another customer or hotel staff or is deemed to have dangerous items (such as narcotics, firearms, swords, gunpowder, other items deemed dangerous)

8. Where it is deemed that a person who intends to stay is intoxicated or is likely to cause harm to other guests due to his/her remarkably abnormal behavior, etc.

9. When the hotel is unable to provide accommodation due to natural disasters, facility failures, or other unavoidable reasons

10. Where a customer commits an act of smoking that is likely to cause a fire in a room

11. When a customer orders or brings in food from outside the hotel that causes discomfort or nuisance

12. Where it is deemed that the person who intends to stay will not be able to pay the accommodation fee

13. When the customer is a minor under the Civil Act and has not yet reached the age of 19

14. When the hotel incurs an undue burden that exceeds the amount expected in terms of common practice in order to fulfill the accommodation contract

15. When it is judged that accommodation is not possible according to the provisions of the laws of the Republic of Korea

16. When there are other justifiable reasons

Article 4   Reservation Deposit

1. The hotel may request payment of a reservation deposit when making a reservation.

2. The reservation deposit in the preceding paragraph will be applied first to the accommodation fee when the customer pays the accommodation fee. However, in the case of the provisions of Articles 5 and 6, the deposit will be applied first to the cancellation fee or compensation claimed by the hotel to the customer, and if there is a balance, the balance will be returned to the customer.

3. If the reservation deposit is not paid in cash but a credit card is used to enter into an accommodation contract, the hotel will charge the credit card company the cancellation fee or compensation stipulated in Articles 5 and 6. In this case, the hotel will inform the customer of the reservation number, date of receipt, and details of the cancellation fee upon request.

Article 5   Cancellation and Termination of Accommodation Contract by Customer

1. If the customer cancels all or part of the accommodation contract due to reasons attributable to the customer, the hotel will charge a penalty as follows. In this case, the "scheduled date of stay" refers to each date of stay in the accommodation contract that has not yet arrived but after registration of stay in accordance with Article 7 of these Terms and Conditions.

① General accommodation customers:

A. If the reservation is canceled or terminated by 15:00 (hotel local time) one (1) day prior to the scheduled date of stay: No cancellation fee

B. If the reservation is canceled or terminated between 15:00 (hotel local time) and midnight 1 day before the scheduled date of stay: 100% of the agreed rate for the first night (meaning the amount agreed upon at the time of conclusion of the accommodation contract, including the room rate and charges for the use of other facilities and services; hereinafter the same shall apply).

C. In the event of cancellation or termination on the scheduled date of stay, or in the event of a no-show (where no accommodation registration is completed on the scheduled date of stay): 100% of the agreed rate for the first night.

② Group accommodation customers: According to the contents of a separate group accommodation contract

2. The penalty fee in Paragraph 1 is limited to direct accommodation reservations through the hotel website or reservation department, and other reservations through local or online travel agencies are subject to separate penalty fee terms or other contracts with the relevant travel agency. In addition, if the website reservation menu or reservation department provides separate penalty fee standards for the relevant hotel, those standards shall be applied preferentially.

3. The penalty fee in Paragraph 1 shall be limited to the sum of the contract fee for the total scheduled stay period, and different rates shall be applied depending on the peak and off-peak seasons.

4. The timing of the penalty fee charge may change depending on the hotel's circumstances, and customers may request that the hotel confirm the relevant amount in advance to prevent confusion in payment of the penalty fee.

5. In the case of the preceding paragraph, if it is objectively recognized that the non-arrival or delay of public transportation such as trains or airplanes, or other reasons are not the fault of the individual guest, no cancellation fee will be charged. The submission of the necessary supporting documents may be requested at this time.

Article 6   Cancellation/Termination of Accommodation Contract by the Hotel

1. The Hotel may cancel/terminate an accommodation contract even after it has been established in the following cases.

① Before the customer registers for accommodation in accordance with Article 7:

A. When the information in Article 2 Paragraph 1 is false

B. When Article 3 Paragraphs 1, 3 to 16 apply

C. When the customer does not respond to the request for payment of the reservation fee stipulated in Article 4

② After the customer registers for accommodation in accordance with Article 7:

A. When the customer does not comply with Article 3 Paragraphs 5 to 16

B. When the customer fails to comply with the rules of use set by the hotel

C. When the long-term guest does not respond to the request for payment of the charges stipulated in Article 8 Paragraph 2

D. When the customer violates the laws of the Republic of Korea, the provisions of these Terms and Conditions, or the matters stipulated in a separate special agreement with the hotel and refuses the hotel’s request for correction thereby hindering the normal operation of the hotel

2. When the hotel cancels or terminates the accommodation contract in accordance with this Article, the hotel may claim compensation for damages incurred by the hotel.

Article 7   Registration Procedure

1. Accommodation registration is available from 16:00 on the check-in date, but may vary depending on on-site circumstances, in which case separate notice will be given.

2. Upon arrival at the hotel, the customer must register the following at the front desk:

① Items in Article 2 Paragraph 1

② Deposit: Valid credit card information for payment

3. When the customer completes the accommodation registration in this Article, the accommodation registration for the entire accommodation period under the accommodation contract is completed.

Article 8   Payment of Charges

1. The customer shall prepay the room charge at check-in, and shall pay all additional charges incurred, including fees for other facilities and services, at check-out.

2. The hotel may request payment of charges even before check-out for long-term guests, in accordance with separate special contract terms or when reasonably necessary, and the customer shall pay the charges as requested by the hotel.

3. Payment methods include cash, traveler's checks, credit cards, and accommodation vouchers issued by the Hotel. Personal checks are accepted subject to the customer’s consent to provide personal information and to the verification of the check.

4. To prevent confusion in the payment of charges, customers may confirm the settlement of charges one day prior to the scheduled check-out.

5. After completing accommodation registration in accordance with Article 7, the customer shall pay the charges in full even if the customer does not stay due to reasons attributable to the customer.

Article 9   Return of the Room Keys

1. When registering for accommodation, the customer must receive the room key at the front desk, and return it to the front desk along with the payment of outstanding charges when checking out.

2. If the customer loses the room key during their stay, they must immediately notify the front desk and pay the cost of remaking it.

Article 10   Central Heating and Cooling System Operation

1. The hotel operates a central heating and cooling system.

2. Cooling and heating modes are adjusted according to the season and outside temperature. During seasonal changes, cooling and heating functions may be restricted.

3. The hotel’s responsibility is limited for any issues related to guestroom temperature arising from the operation of the heating and cooling system pursuant to this provision.

Article 11   Responsibility for Accommodation

1. The hotel's responsibility for accommodation begins when the customer completes the accommodation registration at the front desk and ends when the customer pays the outstanding charges and returns the room key at the front desk for check-out.

2. The hotel is not responsible for accidents that occur due to the guest's failure to comply with the hotel's usage rules and these terms and conditions, or for other accidents that occur due to the guest's fault.

3. If any damage or loss occurs to the room's amenities during the stay, a repair fee will be charged.

Article 12   Compliance with the Rules of Use

Customers are requested to comply with the rules of use established by the hotel. In case of violations, the hotel may require the customer to leave or charge an additional fee, and may demand compensation for any damages incurred by the hotel.

Article 13   Operating Hours

1. The operating hours of the hotel’s auxiliary facilities are posted separately and may change depending on on-site circumstances.

2. Customers who have difficulty using the hotel’s auxiliary facilities normally due to health issues or other reasons or who cause disruption to other customers may be restricted from using all or part of the auxiliary facilities, and the hotel is not responsible for any accidents that occur due to use in violation of such restrictions.

Article 14   Check-out Time

1. The check-out time of our hotel is 11:00 in principle, but may vary depending on on-site circumstances.

2. If the check-out time is exceeded, additional charges will be added as follows:

① Until ~15:00: 16,500 won per hour

② After ~15:00: 100% of the daily room rate applicable to the check-out date

3. The check-out time may change depending on the hotel's circumstances, and customers may confirm the check-out time and related fees with the hotel in advance to prevent confusion over paying additional fees.

Article 15   Refusal of Extension of Stay

The Hotel may refuse to allow a guest to continue staying, even during the period of an ongoing stay, in any of the following cases:

1. Where the guest is deemed to fall under any of the items set forth in Article 3;

2. Where the guest has violated the Hotel’s rules of use.

Article 16   Change of Terms and Conditions

1. The contents of these Terms and Conditions may be changed at any time according to the needs of the hotel. The hotel may post notification on its website when the terms and conditions change.

2. In addition, if some provisions of these Terms and Conditions conflict with mandatory laws of the Republic of Korea, such mandatory laws shall apply. However, even in this case, the validity of the remaining provisions of the Terms and Conditions shall not be affected.

3. The customer shall be subject to the Terms and Conditions in effect at the time of concluding the accommodation contract, and any changed Terms and Conditions shall not be applied retroactively.

Article 17   Resolution of Disputes and Jurisdiction

In the event of a dispute arising in connection with the contents of these Terms and Conditions, the principle is to resolve the matter through mutual agreement between the customer and the hotel. If no agreement is reached, jurisdiction shall be determined in accordance with the Civil Procedure Act.

* Revision Date : December 29, 2025